By rssfeeds-admin Chicago Mayor Brandon Johnson and Cook County Board President Toni Preckwinkle were among those who gathered for the grand opening of the brand new home of the call center, which organizers say will ensure residents have access to the support they need.
211 Metro Chicago is a 24/7 confidential helpline that connects residents with services like food, housing, utility payment assistance, health care, transportation and more.
Since it went online in late 2023, 211 has handled more than 450,000 contacts through their call center, texts and web chats and Chicago was one of the last major cities in the United States to integrate the service.
The call center in Chicago employs about 50 people who staff the phones around the clock.
This year, the City of Chicago and Cook County provided about $3 million in funding for the facility. United and other private foundations are funding the rest.
So far, about 200,000 have been helped in the last year and a half.
Visit the 211 Metro Chicago website for more information.
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