Louisiana attorney general investigating CVS Pharmacy over alleged text to state workers

BATON ROUGE, La. (Louisiana First) — Louisiana Attorney General Liz Murrill announced Thursday that her office will investigate CVS after the company reportedly sent text messages to state employees urging them to oppose a bill about pharmacy technician access to prescription records.

Murrill said CVS texted many state employees and their families on Wednesday. The message asked them to fight against a bill that impacts the company’s pharmacy benefits manager.

“My office will be investigating whether CVS Pharmacy improperly appropriated to its own use the personal information of OGB (Office of Group Benefits) members and will take legal action if it did,” she said.

HB358 allows licensed pharmacy technicians in this state to access their pharmacy’s software system or dispensing information system. They can do this to complete job tasks remotely.

The bill says that pharmacies can set up rules to keep confidential records safe. It also states that pharmacy technicians cannot copy, download, or remove any pharmacy software.

“This is not an appropriate use of personal information obtained through a state contract,” Murrill said.

In a new statement, Murill said she is sending a cease-and-desist letter and civil investigative demands.

These messages are going out to CVS’s entire customer base. Today, I’m sending a cease-and-desist letter and civil investigative demands.
Attorney General Liz Murrill

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