With Managed Workplace 12, MSPs also can better managed customers’ Intronis Backup processes
Barracuda Networks continues to build on its acquisition earlier this year of Managed Workplace with the latest release of remote management and monitoring (RMM) tool that includes features enabling MSPs to deliver expanded software patch and update management capabilities.
The Lowdown: With Managed Workplace 12, service providers can ensure that their customers’ software remains protected through the latest patches and updates, an important step in defending against increasingly sophisticated cyber-threats.
The Details: The patching and updating capabilities for the new version of Managed Workplace comes through Advanced Software Management, a new operational accelerator for the solution. Through the new accelerator, MSPs can perform third-party patch management through a single console.
Service providers can quickly identify customer software that is out-of-date, acquire and test software updates and patches when they become available, and schedule updates and patches. The Barracuda solution also gives reports on the success of the software updates and patches to either confirm that the security is in place or that more work needs to be done.
In addition, the combination of the software management capabilities and backup monitoring means MSPs can better manage their customers’ Intronis Backup processes, enabling them to deliver multi-layered protect and improve efficiencies in how they deliver their services.
The Impact: Enterprises are increasingly turning to the channel for managed security services to cope with a complex cybersecurity environment, which in turn is driving MSPs to bulk up their security services capabilities. Barracuda has done this through both internal innovation and acquisitions, having this year bought not only the Managed Workplace solution but also InfiSecure’s bot detection technology.
The global managed security services market is expected to grow at more than 14.5% a year over the next several years, reaching $58 billion by 2024, according to analysts with Market Research Engine.
Background: Barracuda in February bought Managed Workplace from endpoint security vendor Avast Software. In the deal for Managed Workplace – which was first developed by Level Platforms – Barracuda also agreed to resell Avast’s Business CloudCare, Management Console, and antivirus solutions.
The Buzz: “Our acquisition of Managed Workplace earlier this year builds on the momentum Barracuda has generated in the MSP market, particularly around our managed security offerings,” said Brian Babineau, senior vice president and general manager of Barracuda MSP. “We are pleased to be announcing our first major update to the platform, with the addition of Advanced Software Management and Intronis Backup monitoring scripts, among other enhancements, in Managed Workplace 12. Both of these new capabilities are illustrative of our commitment to further strengthening our security and data protection solutions portfolio for our MSP partners.”
“It is very exciting to hear that Managed Workplace is introducing and integrating third-party patch and software update management capabilities at scale in their upcoming release,” said Nadra Yazaji, senior director of managed IT services at RSM US. “Today, we use Managed Workplace and another third-party patching tool to provide a patch management solution for our customers. Having a single solution with which we can detect, acquire, deploy, and report all patch activities would be incredibly valuable to our organization.”
“We at Ergo use a range of tools to service all our medium to enterprise customers. It is essential we find the right tool to fit the customers’ needs while making it cost effective for all involved,” said Damien Kelly, technical operations manager at Ergo Group. “We have found that using Barracuda Managed Workplace gives us the flexibility and scalability to deliver a high standard of service faster and more efficiently to meet the customer’s needs. The introduction of third-party patching tackles one of the more complex issues we have in securing customers environments. It mitigates the need for expensive third-party services that are siloed and require individual attention while also being time consuming, with most solutions exceling in one area and not in others. This offers a one-size-fits-all solution that enables Ergo to add an additional level of security in a speedy manner. Security is key and reducing the footprint that can be exploited is a must for every company.”
“This new capability is a great enhancement to Managed Workplace,” said Eric Gorman, co-founder, executive vice president and COO at Integrated Enterprise Solutions. “With the addition of third-party patch management, through a single pane of glass, we can deliver an extra security layer to all our customers’ applications. It is very similar to the existing Managed Workplace patch management feature which means my technicians will learn it within hours, not days. The ease and simplicity of this new feature is going to provide even more value add to our clients.”
Organizations get more visibility into their networks
Security vendor Forescout is working with Microsoft to enhance the protection of endpoints at a time when the proliferation of connected devices is expanding the attack surfaces of enterprises.
The Lowdown: Forescout is extending its partnership with Microsoft by integrating its security platform with Microsoft’s Intune, the software giant’s unified endpoint management solution that gives enterprises a single tool for managing their Windows, Android, iOS and MacOS devices and protecting the data they contain.
The Details: At a time when more devices are connecting to corporate networks, enterprises need greater visibility into not only what devices are in their virtual and physical environments but who they belong to and what they are doing while on the network.
Forescout’s eyeExtend for Microsoft Intune enhances the ability to onboard and enroll mobile devices by detecting devices on the network that had not been seen by Intune. The Forescout technology continuously discovers, classifies and assesses devices as they connect to the network and can do all that without having to use agents or interrupting business operations.
The integration of the Forescout technology with Intune not only gives organizations more visibility into the devices connecting into the network – reducing risk and ensuring compliance – but also improves the efficiency and reduces the costs of security operations through workflow orchestration and automated response and remediation to issues.
The security vendor also is joining Microsoft’s Intelligent Security Association, a collaborative effort designed to help companies defend themselves against the myriad threats they face. The group includes almost three dozen cybersecurity vendors covering everything from identity and access management (IAM) to information and threat protection.
The Impact: In this era of the Internet of Things, the cloud, the edge, the proliferation of connected mobile devices and increasingly sophisticated cyber-threats, enterprises need all the help they can get in detecting what devices are connecting to their networks, what they have access to and what they are doing. It’s key to the adage that you can’t protect what you can’t see.
Background: The integration with Intune extends the work Forescout already has been doing with Microsoft. Forescout also has integrated its platform with Azure to drive visibility into the public cloud and give customers a single place for visibility into cloud, campus, networks and data centers and with System Center Configuration Manager, discovering unregistered devices and automating workflows for the Microsoft solution.
The Buzz: “Nearly every employee today is using corporate or personal devices in the workplace, and thus the management of device hygiene and compliance is crucial,” said Pedro Abreu, chief product and strategy officer at Forescout. “Our expanded work with Microsoft empowers our joint customers to embrace the emerging cloud- and mobile-first world by addressing the complicated security and compliance challenges through device visibility and control.”
“We are in an era in which mobility is the new normal – people expect to have the ability to work where, when and how they choose, using the devices they love and the apps they are familiar with,” said Ryan McGee, director of security product marketing at Microsoft. “Working with Forescout, we’re helping businesses manage their security risk with device visibility and control.”
The startup offers checkout-free systems for grocery retailers threatened by Amazon’s push into the market
A startup based in Tel Aviv said Monday that it has raised $22 million to support its checkout-free systems that will enable grocery retailers to push back against Amazon and its Amazon Go stores.
The Lowdown: Trigo, a computer-vision technology vendor, raised the money in an A Round of funding led by Red Dot Capital as well as existing investors Vertex Ventures an Hetz Ventures. The money will enable Trigo to scale its technology to support large stores that are up to twice the size of Amazon Go retail shops.
The Details: Amazon has muscled itself into the massive global grocery retail market not only with the introduction of its highly automated Amazon Go brick-and-mortar stores but also its $13.7 billion acquisition of national grocer Whole Foods in 2017. With those moves, Amazon has positioned itself as a direct competitor to grocery chains that are concerned that Amazon is trying to do to them what the giant online retailer has done to other markets, such as bookstores.
National grocery retailers such as Kroger have turned to other tech vendors like Microsoft Azure, Google Cloud and Oracle Cloud for help in modernizing their operations and improving the customer experience to retain customers and fend off Amazon.
Trigo, which already has raised a total of $29 million since launching in 2018, wants to be part of the solution with its computer-vision system that leverages artificial intelligence (AI) techniques and 3D space-mapping technology that can identify and record items taken by shoppers while in the story and enabling those customers to avoid checkout lines or scanning items. The shoppers are billed automatically and can pay by cash or credit card.
Customers also can personalize their in-store experience by opting into a loyalty program to identify themselves and enabling the store chain to learn their purchases. By opting out, shoppers can have an “unidentified experience,” according to the company. Either way, shoppers will have the checkout-free experience.
Trigo is partnering with several global grocery chains in the United States, Europe, and Israel, including Shufersal, which plans to deploy Trigo’s technology in 280 stores in the next five years. The technology is being used in stores as large as 5,000 square feet.
The Impact: The grocery retail business is a massive opportunity for tech vendors and channel players. Analysts with Grand View Research expect the global market to hit $12.24 trillion by 2020, growing at 6.9% a year. Grocery chains are prime targets for modernization and can leverage a broad array of technologies to improve the delivery of goods and products to customers and improve the overall shopping experience, an important step given the growing world population and the increasing spending power of populations in emerging economies.
Background: Amazon is betting that its huge online presence and large customer base will enable it to make a mark in the retail grocery space. The company has already opened 18 Amazon Go stores as of early this year and plan for more in such locations as Seattle, San Francisco, Seattle and New York City.
The Buzz: “There is very strong demand globally among grocery retailers to dramatically improve customer experience,” said Michael Gabay, co-founder and CEO of Trigo. “The common denominator is that everyone is searching for technology to enable the most seamless in-and-out shopping experience. These new funds will be used to scale our technology further and support our global expansion.”
“We believe that Trigo’s world-leading computer-vision team will be the first to scale this technology globally and unlock the full potential of a true grocery-wide revolution,” said Barak Salomon, managing partner of Red Dot Capital. “The process of manually scanning barcodes for each separate item at checkout is outdated and time consuming. Trigo’s technology is going to save brick and mortar, revitalizing the in-store experience while keeping the best part of shopping alive.”
The vendor this month rolled out the z15 mainframe and DS8900F storage system
Channel partners played an important role in the development and launch of IBM’s newest mainframe computer and mainframe-focused storage appliance, both of which were rolled out this month, according to officials with the vendor.
The Lowdown: More than 100 companies – including IBM Business Partners as well as end customers – participated in “design thinking sessions” that were critical in developing the technical specifications and capabilities for the z15 mainframe and DS8900F storage systems, Mary Coucher, vice president of worldwide IBM Systems channel and IBM partner ecosystem, wrote in a blog post. Partners also participated in a number of programs, including in-depth training courses, enablement webinars and client proposal readiness sessions.
The Details: IBM earlier this month launched z15, the latest mainframe platform for the enterprise that focused on multicloud and hybrid cloud environments, data privacy and security, the last two key considerations given the regulations that government agencies around the world to force companies to protect customer and corporate data. The new z15 includes Data Privacy Passports, a solution that includes a number of privacy controls aimed at protecting data, such as encrypting data everywhere across hybrid and multicloud environments.
IBM also loaded up the DS8900F all-flash storage system with data protection and resiliency capabilities. That includes immutable point-in-time copies of production data so that user data on the system can’t be modified or deleted because of user errors, malicious destruction or ransomware attacks. Partners also were deeply involved in the pre-launch work for the new storage system, including education sessions and events, Coucher said.
The deep partner involvement in the development and launch of both products illustrates the increasing importance of the channel in IBM’s larger strategy, she said. Partners have been prepared by IBM in the same way the company’s own sellers.
The Impact: The new mainframe and storage systems not only give partners new products that they can bring to their customers, but also tools for expanding their reach into new industries and regions. The security and data privacy features will be key to those efforts. The EU’s General Data Protection Regulation (GDPR) is the highest profile of data privacy rules, but other regions are instituting similar regulations that put the responsibility for data privacy squarely on the shoulders of organizations and their partners and vendors.
Background: IBM channel partner Ensono, in conjunction with the rollout of the z15 and DS8900F, released a report that showed that modern technologies like artificial intelligence (AI), machine learning and blockchain are giving enterprises more reasons to continue using mainframes, which have been around since the 1960s and whose demise has been predicted for years. Half of the 153 IT decision-makers surveyed said they planned to grow their use of mainframes in their on-premises environments.
The Buzz: “With z15, partners can help clients address their top concerns around hybrid cloud, including security, privacy and agility,” Coucher said. “Many partners plan to use z15 to drive new workloads and modernize existing ones. Those with value-added business models that extend beyond traditional sales also plan to use z15 to accelerate their own solutions and services, which often include cloud hosting, as-a-service offerings, consulting and solutions built with their own IP.”
“I attended IBM’s in-depth launch readiness education sessions for both z15 and the new DS8900F storage line. The launch for these products feels very coordinated and extremely well organized for partners, with high expectations of making an impact for clients,” said Rob Davis, business development director at IBM Business Partner TES Enterprise Solutions. “The IBM Z and storage updates should resonate well with end users, especially when it comes to using features like Data Privacy Passports to tackle security challenges such as data access, which are top of mind for many C-suite executives.”
“The z15 improved encryption and compression capabilities makes it very affordable for clients to encrypt their important data without consuming a ton of additional CPU time,” said Jeffrey Shoup, director of mainframe solutions architecture at Ensono. “Older systems weren’t as efficient/powerful when doing encryption and compression, and so clients always had to weigh the value of the encryption versus the computing cost to accomplish it. With the continued hardware advancements in the z15, this concern is all but eliminated. This can be a huge benefit to clients running confidential and protected data on their mainframes.”
“The new DS8900F storage systems offer real advantages for our customers and our own bottom line,” Truenorth CTO William Roman said. “They help reduce system complexity, and they continue the relentless IBM focus on greater cost-efficiency. Most importantly, they offer the hybrid multicloud functionality and data security our customers demand.”
SAP’s new marketplace, supported by partners, will facilitate the trade of recycled plastic goods
Plastic waste is one of the biggest environmental threats facing the planet. SAP and a coalition of partners are looking to eliminate single-use packaging such as water bottles and food containers through a new marketplace that facilitates the trade of recovered and recycled plastic goods and materials.
The Lowdown: SAP is building the global plastics marketplace on SAP Ariba, the business-to-business engagement facilitation platform. Through the marketplace, suppliers of recycled plastics and plastics alternatives will have a means for more efficiently and effectively connecting sellers and buyers. The marketplace is an extension of SAP’s Plastic Cloud initiative that was launched last year to combat single-use plastics.
The Details: SAP is announcing the plastics marketplace at London Design Festival taking place in London. SAP says it will work with its technology, plastics, recycling, and manufacturers to develop and use the Ariba-based marketplace to reduce the volume of plastic entering the commercial and consumer markets. Already, more than $10 billion in recycled plastics is transacted on the Ariba platform.
The Impact: The Plastic Cloud and the new marketplace could have a significant impact on reducing plastic packaging. According to the National Geographic Society, 40% of all plastics produced are for product packaging, but only one-fifth of that plastic gets recycled. SAP is working enlisting several product manufacturers into the program, including Proctor & Gamble, Coca-Cola, and Nestle.
“Even a small portion of global spend on packaging redirected to precertified suppliers of recycled plastics and alternatives can have a tremendous impact, ranging from the livelihood of waste pickers around the world to the environment and quality of the end products,” said Padmini Ranganathan, global vice president of Sustainability and Supplier Risk Solutions at SAP Ariba. “Ariba Network, together with our cloud-based procurement solutions, can help channel recycled plastic to a new recycle market economy. This empowers supply sources to build trusted buyer partnerships while positively impacting the environment and delivering value to brands.”
“At the core of the plastic problem is the economic value of plastic waste,” said Jens Amail, managing director of SAP UK and Ireland. “For long-lasting change to be effective, we need to both innovate into new materials as well as increase the value of our existing plastic waste to divert waste streams away from the natural environment. Being a responsible business is no longer a ‘nice to have,’ it’s an imperative. SAP has worked relentlessly in the past 10 years to make our customers and partners run better and greener, and ultimately improve people’s lives.”
“Eighty percent to 90 percent of ocean plastic starts on land. Hence, incentivizing collection from at-risk coastlines around the world will significantly reduce plastic contamination of our oceans. Processing that plastic back into the highest-quality materials at industry-required volumes, along with the certified traceability that OceanCycle provides, will drive meaningful impact. This effort also helps our customers achieve their sustainability targets and provides a true benefit to the environment that consumers will appreciate,” said Raffi Schieir, director at Bantam Materials.
We have updated the WHMCS module for creating Reseller Accounts.
Following are the changes / fixes for this update:
- Now while terminating the cloud account it will delete the VM(s) and subusers and their respective VM(s) as well. By default the setting is enabled.
Parameter can be modified as per the following link :
You can download the new module from the following link :
Please let us know if you face any issues / have any suggestions.
We have Added a new OS template in Virtualizor.
For KVM, Xen HVM, XenServer (7+), XenServer HVM (7+), Virtuozzo KVM and Proxmox KVM: Debian 10 x86_64 template is launched .
Live Enterprise Suite aims to help organizations embrace digital tools
Business and IT consulting firm Infosys is aiming to help organizations accelerate the transformation of their businesses with a multifaceted collection of solutions and services called the Live Enterprise Suite.
The Lowdown: The various offerings, announced this week, are available via Infosys’ online Service Store and are designed to improve a business’ processes, systems, management capabilities, and experience for customers, partners and employees. It’s all with an eye toward making enterprises faster and more efficient through the adoption of digital processes.
The Details: The Live Enterprise Live Suite brings together a wide range of capabilities aimed at different areas of an organization’s business. Included among the offerings are:
Launchpad app: for paperless onboarding of new employees.
Employee productivity platform: to make services, contacts and information more easily accessible.
Infosys Wingspan: A learning tool to enable employees to develop new talents to address future company needs.
Knowledge Graph: for mapping information from all transactions – among employees, customers, partners, networks and devices – in near real time and contextualizes the information for users.
Infosys Digital Brain: for curating organization knowledge and information.
Infosys Polycloud Platform: for creating a common interface for public and private clouds and a catalog for selecting, provisioning and managing platform and application services and workloads across an enterprise.
The Impact: Infosys designed the suite of offerings to be integrated into a business’ IT landscape and used across multiple industries and throughout a corporation, touching on everything from human resources, finance and sales to marketing and legal departments.
Background: The company has been using the Live Enterprise Suite internally since April, with more than 30,000 employees being onboarded through the Launchpad app and more than 200,000 using the learning platform. According to Infosys, using the suite has reduced project setup times 12-fold, made more than 100 employee applications available via three mobile apps, driven more than 12 million transactions and reduced the number of help tickets by 80%.
The Buzz: “For enterprises, the journey to digital transformation is a complex one. With Live Enterprise Suite, Infosys is providing a structured brownfield approach to digital transformation programs. Live Enterprise focuses on process re-engineering, UX [user experience], and making use of existing digital technologies,” said Dominique Raviart, IT services research manager at NelsonHall. “Infosys has internally adopted its Live Enterprise Suite as part of its transformation journey, and realized benefits in its workforce productivity and UX.”
“Over the past several quarters, we have embarked on a transformational journey to reinvent the way we do business,” Infosys CEO Pravin Rao said. “While focusing on delivering the best digital technologies to clients, we have diligently been using those very same capabilities to accelerate productivity for our employees, by providing them seamless user experiences and learning platforms, constructing our Live Enterprise. As we take these platforms, solutions and services to customers, through the Live Enterprise Suite, we will provide them agility, increased productivity, zero-latency in process, driving hyper productivity and continuous learning.”
A survey by the IT solutions provider also shows that smaller companies continue to lag in their IT maturity
Security and the cloud’s growing role in backup and disaster recovery are at the forefront of an SMB IT market that is continuing to be stagnant in its maturity, according to a recent study by IT solutions provider Kaseya.
The Lowdown: A survey of 400 IT professionals from around the globe found that security remains the top concern for smaller and midsize companies as they deal with an increasingly sophisticated threat environment, said Kaseya, which provides solutions to both MSPs and in-house IT teams. At the same time, there is a glaring need for more SMB’s to adopt automated software patch management, with only 42% of respondents either using or planning to use the technology.
The Details: The survey shows an SMB space that is facing many of the same challenges as larger enterprises while also gaining greater access to the tools like automated software and the cloud that can level the playing field with their larger brethren. The key areas noted by the study include:
Security: 32% of respondents sustained a security breach in the past five years, with at least 10% saying they were hit with a breach in the past year. Not only is there a need for increased use of automated patch management solutions, but only 42% monitor third-party software and apply critical patches within 30 days. There also was a strong link between outages and data breaches: almost 61% who sustained a security breach last year also suffered two to four outages, a 15% increase from 2018. Kaseya officials said this was another proof point that IT maturity among SMBs is standing still.
Stagnant IT maturity: More than half of respondents have consistently been at the lowest levels of IT operation maturity based on a set of IT management capabilities, with many companies “in constant firefighting mode,” Kaseya officials noted. Among respondents 35% were at the lowest level of maturity; 21% were at the second level. Only 11% hit the highest level.
Cloud backup and disaster recovery: 90% of respondents said they back up their servers, with backup to the cloud being part of the overall strategy for 33%. Cloud adoption is high and fewer SMBs have concerns about it, but many are still not backing up their software-as-a-service (SaaS) application data. Only 29% back up such data from SaaS environments like Microsoft Office 365, Salesforce or G Suite from Google.
Service levels: SMBs want to deliver higher service levels, but over the last three years, the percentage of respondents to Kaseya’s survey that have no formal SLAs in place has grown from 35% in 2017 to 43% this year.
The Impact: Kaseya has been conducting its survey since 2014 to give both companies and channel partners a clearer idea of what’s happening among IT teams for SMBs and what these smaller businesses need in terms of technologies and services.
The Buzz: “The adoption of modern information technology solutions has the ability to transform the structure and daily operations of today’s IT teams, allowing companies to offer a greater variety of solutions and higher levels of service to their customers. As these technologies mature into the 2020s, the playing field will continue to level as midsize businesses and smaller IT organizations leverage more powerful tools to compete with their large enterprise counterparts,” said Mike Puglia, chief strategy officer at Kaseya. “With these new tools, IT teams can meet the challenges of ever-increasing customer expectations and security threats that demand constant innovation and operational improvements from frequently overworked staff.”
The site will be a proving ground for connected technologies
Sprint Business is expanding its Internet of Things efforts this week with the opening of a 5G-powered test bed site in Georgia that will act as a proving ground for smart city technologies and IoT applications.
The Lowdown: The Curiosity Lab at Peachtree Corners in suburban Atlanta includes a 1.5-mile test track for autonomous vehicles that sits inside an existing 500-acre technology park. The living laboratory will give organizations a place to develop and test technologies that includes a live smart city infrastructure, next-generation 5G connectivity and other real-world conditions.
The Details: Among the technologies on display during the grand opening this week were the “Olli” autonomous passenger shuttle from Local Motors, a self-driving vehicle from Kia, Softbank Robotics’ “Little” autonomous floor cleaner, autonomous drones used for delivering packages from Autonodyne and Valqari, a human-like service robot from CloudMinds Technologies that uses artificial intelligence (AI) in the cloud and a virtual avatar, and smart light poles from Georgia Power.
At the center of this effort is Sprint Business’ Curiosity IoT platform, which was launched in November 2018 and which includes Curiosity Core, a virtualized and distributed network, and the Curiosity OS operating system that is designed to manage billions of connected devices and crunch massive amounts of data to quickly gain business insights. Curiosity Core is 5G-ready but connectivity agnostic, enabling everything from 5G and LTE Advanced to LPWA Cat M, which is designed to let IoT devices connect directly to a 4G network without a gateway.
The Impact: Along with the test track, the site includes a network operations center, smart poles, dedicated fiber and a 25,000-square-foot technology incubator to accelerate the development of 5G and IoT technologies.
Background: The upcoming marriage of 5G and IoT will be foundational to the development of a host of advanced technologies, from autonomous cars to smart cities. Verizon has a similar 5G-based connected city test site called Mcity at the University of Michigan. Gartner analysts say two-thirds of organizations plan to deploy 5G by next year primarily for communications and video.
The Buzz: “Companies that are paving the way forward with next-generation IoT technologies have been missing one step in the development process: a living laboratory environment to test the technology that has graduated from a controlled laboratory environment,” said Brian Johnson, city manager for Peachtree Corners. “Curiosity Lab at Peachtree Corners provides a first-of-its-kind, real-world testing environment to prove out these technologies – creating realistic conditions that enable robotics, artificial intelligence solutions, autonomous services and countless more use cases to be optimized and ultimately scaled for the suburban and urban landscapes of tomorrow.”
“We are honored to work with the city of Peachtree Corners to help enable new technologies,” said Jan Geldmacher, president of Sprint Business. “With Curiosity IoT and True Mobile 5G, Sprint is bringing together companies – both big and small – to develop and test future-forward technology in one space, sparking innovation and creativity like never before. From enabling the most accurate real-world navigation possible to delivering immediate intelligence from IoT connections, companies can now better test, and ultimately scale new solutions for the smart city landscapes of tomorrow.”