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According to MSY officials, the 2024 award comes from the Airports Council International’s Airport Service Quality program and is judged by airport customers who are surveyed while at the airport.
MSY is one of three airports in North America, among those with five to 15 million passengers per year, to receive the award.
The ASQ program benchmarks customer experience by 34 performance indicators, including the following categories and more: security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access and ambience of the airport.
“This remarkable recognition for the fourth year in a row reflects our unwavering commitment to excellence at Louis Armstrong International Airport,” said Judge Michael Bagneris, Chair of the New Orleans Aviation Board.
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