Category: ChannelNomics

ConnectWise Takes Wraps Off Revamped Marketplace

ConnectWise Takes Wraps Off Revamped Marketplace

June 14, 2019

Gives partners single sign-on and single-screen management via Now

The company has reinvented its marketplace site as an e-commerce platform for third-party solutions and released ConnectWise Now, an interactive interface that lets partners manage all areas of their business – sales, marketing, customer service, finance, etc. – from a single location.

While Webroot’s and Bitdefender’s products are the only ones available at the marketplace currently, more solutions will be rolled out in the coming weeks and months.

As for ConnectWise Now, company officials said it provides partners with “more control over their business than ever before” by placing aggregate data in a single location and presenting dashboards that provide visibility into active remote-control sessions, cloud health, high-priority tickets, patch compliance, sales pipelines, and other metrics.

In addition, ConnectWise has enabled single sign-on (SSO) for its entire product portfolio, allowing partners to manage user access to all applications in one place.

“We understand that having accurate knowledge of your organization and the teams you manage is absolutely crucial to making better business decisions,” said Jeff Bishop, Chief Product Officer at ConnectWise, in discussing the benefits of ConnectWise Now. “That’s why we’ve been working on improving the overall alignment of our product suite, including creating a single screen where all application data can be accessed and viewed, and in a way, that can be tailored to suit your needs. And because ConnectWise is dedicated to the security of our overall suite and your systems, we have released single sign-on for all applications.”

Zendesk Unites Sell and Support Services

Zendesk Unites Sell and Support Services

June 13, 2019

Launches Duet, App Framework for partners

To break down silos and bring together customer-facing teams at organizations, Zendesk this week unveiled Duet, which combines the power of the company’s Sell and Support offerings.

Meanwhile, the Zendesk App Framework for Sell provides an open, accessible way for companies to integrate third-party systems and create a unified experience with the tools they already use across marketing, sales, service, etc.

With the framework, partners such as Mailchimp and GetResponse can embed third-party actions and data right within Sell and Support. In addition, company-specific information and custom objects can be brought into the Sell and Support apps from Zendesk Sunshine, Zendesk’s CRM platform.

“We’re using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information,” said Simon Rodrigue, senior vice president and chief digital officer at Staples Canada. “By giving our sales and support teams everything they need in one platform, they’re able to effectively and efficiently collaborate and improve the customer experience.”

Aruba Launches Instant On Wi-Fi for SMBs

Aruba Launches Instant On Wi-Fi for SMBs

June 13, 2019

New device family aims to give small orgs big management, security features

HPE’s Aruba this week launched a new family of wireless access points designed to give SMBs the performance and security features traditionally limited to large enterprises.

The Aruba Instant On family features:
• A simplified mobile app for setup and management
• Two management modes via the Instant On mobile app or cloud-based Web portal
• Compliance with the latest authentication protocols such as WPA2/WPA3
• Smart Mesh technology for network expansion to hard-to-wire areas
• Ceiling, wall mount, and desktop options to suit a variety of SMB environments

“The quality and security of Wi-Fi connectivity is a real consideration for small-business customers when they’re deciding where to play, stay, dine, and do business because so much about the overall experience is tied to staying connected,” said Zeus Kerravala, analyst at ZK Research. “The introduction of Aruba Instant On gives small businesses the ability to simply and easily deploy a wireless solution that can be managed remotely by even non-tech savvy people from any mobile device.”

“Savvy small-business owners understand that, in order to compete and win in today’s hyper-competitive marketplace, they must deliver a seamless and secure wireless experience to their employees, customers, and guests,” said Norm Lillis, vice president of small business at direct market reseller (DMR) giant CDW. “Together with Aruba’s Instant On platform and CDW’s expertise, our small-business clients will be able to better meet the growing needs of their business.”

Riverbed Teams with Versa on SD-WAN

Riverbed Teams with Versa on SD-WAN

June 13, 2019

Riverbed will offer Versa’s software-defined networking products alongside its network optimization and management systems

Riverbed is expanding its the software-defined wide area network (SD-WAN) capabilities through an OEM partnership with Versa Networks. The arrangement will fill a gap in the Riverbed network optimization and performance management portfolio.

“Riverbed is a trusted leader in enterprise wide area networking and digital performance. Our partnership will provide customers with a complete family of next-generation networking and security solutions for today’s digital world with multi-cloud, multi-transport networks,” said Kelly Ahuja, CEO at Versa Networks. “Versa is teaming up with Riverbed to leverage the organization’s global reach into large enterprise, industry-leading support and services, and expertise and leadership in digital performance, which will drive greater opportunities for Versa and a strong offering for enterprise customers.”

LogMeIn, Dolby Partner on Videoconferencing

LogMeIn, Dolby Partner on Videoconferencing

June 12, 2019

New combined offering brings simple audio to conference and huddle rooms through a subscription model

Everyone who has ever tried initiating a conference call in a meeting room has probably uttered that line from the old Verizon commercials, “Can you hear me now?” Establishing clear audio connections in video-enabled conference rooms is a real chore, which is why LogMeIn and Dolby Laboratories are teaming to create a simple, clear audio solution for meeting rooms that’s sold through a subscription model.

“As an innovator in audio and video technologies, Dolby brings an immense amount of expertise to our vision of creating best-in-class, video-enabled spaces [that are] easy to set up and manage,” said Mark Strassman, senior vice president and general manager of UCC at LogMeIn. “With companies increasingly dispersed, and analyst firms such as Aragon Research predicting that by 2022 65% of conference rooms will be video-enabled, it’s more important than ever to offer the most realistic in-room experience so that colleagues, customers, and partners can feel like they are in the same space whether they are sitting across the table or across the globe. Through our collaboration with Dolby, we are closer than ever to achieving that goal, and we look forward to delivering this to the market later this summer.”

Tanium Adds Encryption Management for Windows, MacOS

Tanium Adds Encryption Management for Windows, MacOS

June 12, 2019

New features in Protect help wrangle often unruly native security controls

Tanium this week made a significant addition to its Protect platform, wrapping in encryption management capabilities for Windows and MacOS machines.

With the updated Tanium Protect, security teams can also:
• Manage and enforce policies on local and remote endpoints.
• Create policies to block malicious network connections and applications.
• Secure endpoints with AV protection.
• Strengthen security posture with full-disk encryption and removable media control.
• Remediate security incidents.

The updated Tanium Protect will be available later this summer.

Untangle Brushes Up NGFW Line

Untangle Brushes Up NGFW Line

June 12, 2019

New zSeries appliances, updated software platform target SMBs

Network security vendor Untangle this week rolled out a handful of additions to its zSeries line of appliances, along with a point upgrade to its interface software that improves content filtering and IDS/IPS capabilities.

The new Untangle zSeries appliances are available now. The wireless appliance, z4w, is available in the United States only. Untangle NG Firewall 14.2 is available as a free upgrade for existing customers.

Dropbox Morphs into a Collaboration Platform

Dropbox Morphs into a Collaboration Platform

June 12, 2019

The file sharing vendor is expanding its collaboration capabilities to extend its functionality, value

Don’t think of Dropbox as a file sharing or synchronization company anymore. The company unveiled new desktop, web and mobile application updates along with new app integrations that are transforming the service into a collaboration platform.

“Work has become scattered—files are spread across devices, in the cloud, and on our hard drives. We’re working across multiple apps that don’t talk to each other, and teams are struggling to keep up,” said Drew Houston, CEO, Dropbox. “We’re focused on removing the friction from that experience, pulling everything together in a way that nobody has done before. The new Dropbox helps you quiet the noise and find focus at work.”

Anaplan, Deloitte Collaborate to Meet Planning App Demand

Anaplan, Deloitte Collaborate to Meet Planning App Demand

June 11, 2019

The success of the two companies’ relationship underscores the growing demand for planning software and support

Channelnomics Staff

Global systems integrator Deliotte plans to expand its staffing and resources that support Anaplan’s cloud-based planning and process management applications by 67 percent this year to keep up with growing market demand.

The Lowdown:  Deloitte already employees 650 consultants that specialize in helping customers adopt, deploy, customize and operationalize Anaplan’s planning management applications. It will increase its ‘model builder” capacity by two-thirds this year as more customers ask for help with planning management in their specific verticals.

The Details:  The two companies are building off of already developed joint go-to-market initiatives, including combining Deloitte’s strategic planing capabilities in workforce capacity planning, financial planning and analysis and tax planning with Anaplan’s project and workflow management applications. The two companies closed more than 40 major deals in the first half of 2019, and see momentum continuing in specific market segments including oil and gas, insurance, consumer packaged goods, and retail.

The Impact:  The relationship between Anaplan and Deloitte underscores the potential for partners in helping customers identify better processes, managing projects and workflows, and continuously improving project management for better performance and outcomes. Anaplan is looking to expand its partner relationships in a similar fashion to what its doing with Deloitte to meet global market demand for its cloud-based applications.

The Buzz:  “Together with Anaplan, we are seeing increased appetite and momentum for Connected Planning solutions across industries and verticals to give our clients a competitive edge amidst constant, disruptive and unpredictable market changes,” said Ed Majors, principal, Deloitte Consulting LLP, and US & Global Anaplan Alliance Leader. “We are honored to be at the forefront of delivering innovative solutions to the market with Anaplan that are enhancing business planning and execution for sales, operations, and finance.”

“From the rise of e-commerce to rapidly evolving consumer expectations, the confluence of disruptive trends is forcing consumer goods companies to rethink their planning and decision-making capabilities,” said Ana Pinczuk, Chief Transformation Officer at Anaplan. “With Deloitte, we jointly created a custom-built commercial planning solution that connects people, data, and plans to enable real-time decision-making and give consumer products companies a competitive edge.”

Salesforce Pays Big for Tableau

Salesforce Pays Big for Tableau

June 10, 2019

Cloud CRM vendor believes Tableau can help it attack $1.8 trillion digital transformation opportunity

Channelnomics Staff

Salesforce is paying a premium to acqure the tools of data visualization vendor Tableau.

The Lowdown:  The all-stock deal values Tableau at $15.7 billion, 13.5 times the company’s 2018 gross revenue. Tableau brings with it a strong recurring revenue stream that topped $841 million in 2018, making it a strong contributor to Salesforce’s existing subscription and services income and profit model.

The Details:  Salesforce will integrate Tableau’s data visualization and analytics tools with its Einstein artificial intelligence engine. The intent, Salesforce said in a statement, is to provide businesses with more tools for analyzing operations and productivity that fall under the digital transformation umbrella. According to market analyst firm IDC, businesses worldwide will spend more than $1.8 trillion on digital transformation programs by 2022.

The Impact:  While Salesforce will integrate Tableau’s visualization tools with its CRM and management applications, Tableau will continue to operate as an independent company to prevent disruptions. Tableau and Salesforce operate similar channel models, both enabling integrators, resellers, and consultants to support customer experience through support and customization services. The synergies of Salesforce and Tableau should open new opportunities for professional service partners.

The Buzz:  “We’re bringing together the world’s No. 1 CRM with the No. 1 analytics platform. Tableau helps people see and understand data, and Salesforce helps people engage and understand customers. It’s truly the best of both worlds for our customers–bringing together two critical platforms that every customer needs to understand their world,” said Marc Benioff, chairman and co-CEO of Salesforce. “I’m thrilled to welcome Adam and his team to Salesforce.”

“Joining forces with Salesforce will enhance our ability to help people everywhere see and understand data,” said Adam Selipsky, president and CEO of Tableau. “As part of the world’s No. 1 CRM company, Tableau’s intuitive and powerful analytics will enable millions more people to discover actionable insights across their entire organizations. I’m delighted that our companies share very similar cultures and a relentless focus on customer success. I look forward to working together in support of our customers and communities.”

Related Links: 
REUTERS: Salesforce to Buy Big Data Firm Tableau Software for $15.3 Billion
CNBC: Salesforce to Buy Tableau Software in $15.7 Billion Deal
GEEKWIRE: Tableau Hits $841M in Annual Recurring Revenue, Up 41%, as Transition to Subscription Model Continues