Category: Technology

Starbucks Backs Customer Experience Startup

Starbucks Backs Customer Experience Startup

July 23, 2019

The coffee chain is funding Brightloom to develop a new end-to-end customer experience platform for the restaurant industry

If you have a superior experience while out for an evening meal or grabbing a morning cup of coffee, you may have Starbucks to thank for it. The coffee giant is caffeinating Brightloom, a startup based in San Francisco and Seattle, to develop a new customer experience platform for the restaurant industry.

Brightloom and Starbucks plan to offer the new customer experience offerings through Starbucks global licensing partners. In time, the company will open the portfolio to third-party restaurants through an independent distribution channel. Starbucks will continue to develop its Digital Flywheel technology, as well.

Starbucks’ interest in technology development isn’t surprising given the background of CEO Kevin Johnson, the former head of sales at Microsoft and former CEO of Juniper Networks.

Snowflake, Tellius Partner to Scale Analytics

Snowflake, Tellius Partner to Scale Analytics

July 22, 2019

Users of the respective services will tap directly into cloud-based data to enable machine learning and artificial intelligence

Cloud storage specialist Snowflake and analytics provider Tellius are partnering to transform inert data residing in public and private clouds into productive, intelligence-yielding analytics. The two companies will enable users to tap directly into cloud-based data warehouses to power and scale machine learning (ML) and artificial intelligence (AI).

“Our customers need cutting-edge analytics to get meaningful insights to their critical data questions,” said Hardik Chheda, Head of Product at Tellius. “With our integration with Snowflake, they can now build modern business intelligence and predictive analytics applications at scale.”

Not the Onion: Company Launches Blockchain Registry for the Moon

Not the Onion: Company Launches Blockchain Registry for the Moon

July 19, 2019

Diana.io’s new ‘Lunar Registry’ promises to sort out who owns what up there once and for all

Just in time for the 50th anniversary of the Apollo 11 moon landing, South Korean firm Diana.io has launched a project to register ownership of that cold-hearted orb that rules the night. And it uses blockchain because of course it does.

1. The moon is divided into cells of the same size by applying a Goldberg polyhedron algorithm.
2. All cells are hexagons to ensure they are the same size. There are 3,874,204,892 cells in total.
3. The moon has both visible and invisible sides when seen from earth. In an affront to Pink Floyd fans everywhere, the registration areas are limited to the visible side.
4. The total number of visible cells is 2 billion. Therefore, Diana’s issue volume is limited to 2 billion as well.

Depending on the issuance volume section, registration fees will differ, the company says. As issuance volume increases, registration fees also increases so initial registrants receive more profit.

For example, in 2015, the United States enacted the Commercial Space Launch Competitiveness Act (CSLCA), which encourages private space development, and in 2017 Luxembourg passed a bill allowing ownership of resources mined in outer space by private companies.

Case Study: Quantified Ag Goes With Cradlepoint NetCloud

Case Study: Quantified Ag Goes With Cradlepoint NetCloud

July 18, 2019

Leverages LTE IoT solution to help feedlots monitor cattle health and behavior more effectively

Quantified Ag, which delivers a smart ear tag system for monitoring and managing cattle health, was experiencing some issues with inconsistent, unmanageable wired broadband. Thanks to an LTE solution from Cradlepoint, U.S. feedlots now have easy access to the data they need, wherever and whenever they need it.

Feedlot managers can then view the data on a Web dashboard to identify animals that require medical care and to improve the speed and effectiveness of treatment. The goal is to keep livestock companies connected to cloud-based IoT data 24/7.

CHALLENGES
>Unreliable or unavailable wired connectivity when the wired Internet connection fails or is inefficient, which is all too common in rural areas
>Complex deployment and ISP management, which became an issue as Quantified Ag expended its services across the country and was working with discrete regional ISPs at each feedlot
>Troubleshooting on-site network problems by sending members of Quantified Ag’s small, centrally located team to multiple distributed sites to address hardware and network connectivity issues

SOLUTION
Quantified Ag selected Cradlepoint’s NetCloud Service for IoT, which provides constant connectivity and enables customers to monitor cattle health remotely on feedlots all over the United States. NetCloud Service includes edge computing, SD-Perimeter technology for device-to-cloud security, and cloud configuration and troubleshooting, all delivered via an IoT router with embedded LTE and around-the-clock support.

BENEFITS
Cradlepoint’s solution provides a number of benefits to Quantified Ag and its customers:

>A single nationwide Internet provider across Quantified Ag’s entire IoT footprint
>Easy deployment of service and purpose-built hardware, allowing for instant connectivity
>Integrated IoT security with Cradlepoint’s all-in-one routers, which feature a built-in firewall
>Reliable connectivity to the cloud via advanced cellular (LTE), regardless of a feedlot’s wired options, for actionable IoT analytics
>Remote network management via Cradlepoint’s single-pane-of-glass platform for fast, simplified troubleshooting
>Single dashboard with IoT data and WAN analytics Into a Single Dashboard

8×8 Buys into Communications Platforms

8×8 Buys into Communications Platforms

July 18, 2019

Communications service company expands product portfolio, global market coverage through acquisition

Through the acquisition of Singapore-based Wavecell, a specialist in Communications Platform-as-a-Service (CPaaS), 8×8 is expanding its product portfolio beyond its core Unified Communications-as-a-Service (UCaaS) .

“We are delighted to become part of 8×8, one of the world’s leading cloud communications platforms. Now is the right time to leverage the global expansion of UCaaS, CCaaS, and CPaaS services to better serve our customers’ growing demand for communication services and to continually drive greater innovation,” said Olivier Gerhardt, CEO and co-founder of Wavecell.

CyberArk Tightens Privileged Access Controls

CyberArk Tightens Privileged Access Controls

July 18, 2019

Improvements to SaaS-based PIM/PAM portfolio address remote vendors, temp admin credentials

CyberArk, maker of software-as-a-service tools for privileged identity and access management (PIM/PAM), this week introduced enhancements that provide better security controls for managing remote vendors and admins that need temporary, on-demand credential elevation for system support activities.

CyberArk Alero manages and simplifies remote access for vendors connecting to the CyberArk Privileged Access Security Solution. the offering combines Zero Trust access, biometric authentication and just-in-time provisioning without no requirement for VPNs, agents or passwords.
CyberArk Endpoint Privilege Manager provides just-in-time elevation and access to controls admin-level access to Windows and Mac endpoints on-demand for a specific period of time with a full audit log and the ability to revoke access as necessary. Endpoint Privilege Manager works across cloud and on-premises environments, in data centers and on all endpoints.

Salesforce Empowers Partners With Enhanced PRM

Salesforce Empowers Partners With Enhanced PRM

July 17, 2019

Aims to remove channel sales friction

Announcing three new features of its Sales Cloud-based partner relationship management (PRM) solution today, Salesforce delivers insights and visibility to vendors’ channel partners.

Einstein Analytics for Partners: Allows partners to identify and prioritize leads using AI-driven insights and actionable recommendations to close deals
Quip for Salesforce: Enables channel partners to work with vendors in real time, bringing more visibility to channel sales activities and allowing all parties to align on business objectives, co-selling, and more
Self-Service Reports: Lets partners explore, segment, and filter reports rather than relying on static reports from vendors

“Salesforce PRM has helped us build stronger connections with our partners. They now have a one-stop shop where they can get all the information they need,” said Meg Brennan, senior director of Global Channel Operations at Riverbed Technology. “We know this is working because our traffic has increased tenfold and we’re adding more users than ever before.”

Riverbed Forms New Digital Experience Group

Riverbed Forms New Digital Experience Group

July 17, 2019

Aternity will focus on the growing demand for measuring the impact of digital transformation

As companies continue to invest in digital transformation initiatives, they’re having difficulties in measuring the impact on internal operations and customer experience. Riverbed, a vendor that built its chops on network and application performance management, is forming a new division to help companies measure the results of their investments through digital experience management (DEM).

“CIOs and their teams recognize that a great digital experience increases customer loyalty, brand equity, and revenues,” said Stephen Elliot, Program Vice President, IDC. “Organizing a business unit solely focused on Digital Experience Management is a smart, customer-centric business strategy; user experience and application performance monitoring remain top executive investments that are enabling a tighter customer relationship.”

Claroty Brings OT Security Chops to IoT

Claroty Brings OT Security Chops to IoT

July 17, 2019

New device discovery and monitoring wares target large industrial environments

Industrial security specialist Claroty on Wednesday introduced enhancements to its flagship Continuous Threat Detection (CTD) offering that aim to improve the way enterprises discover and monitor Internet of Things (IoT) devices in industrial settings.

Machine learning alert algorithm – Optimizes signal-to-noise ratio by correlating all events on the network with online patterns and communication behaviors, prioritizing alerts worthy of investigation.

Root cause analytics – Contextual data and visualization tools illustrate the chain of events that triggered an alarm to help improve the speed, efficiency, and accuracy of incident response and threat hunting.

Claroty Threat Intelligence – Curated, multi-source feeds to enrich CTD’s analytics with proprietary research of zero-day vulnerabilities and IoT- and OT-specific indicators of compromises linked to threat actors’ tactics, techniques, and procedures.

Virtual Zones+ – Automatically groups network assets with similar behaviors and attributes. Once grouped, CTD identifies relationships between logical groups and auto-generates granular communication policies. The policies assign permission levels to each zone, along with a specific level of trust.

Expanded technical ecosystem – CTD now integrates with the Aruba ClearPass network access control platform and Fortinet’s Fortigate next-generation firewalls (NGFWs).

“With the number of connected IoT devices in a manufacturing facility, cybersecurity has become as important to industrial companies as worker safety and productivity,” said Richard Soley, executive director of the Industrial Internet Consortium. “We look forward to the contributions Claroty will make in cybersecurity as a member of the (consortium) as we work together to establish a secure IIoT.”

Symantec Cranks Up Cloud Access, DLP Controls

Symantec Cranks Up Cloud Access, DLP Controls

July 17, 2019

Enhancements promise to reduce operational cost and complexity while reducing risk

Symantec this week added several new cloud access control features to its Integrated Cyber Defense Platform that let security pros enforce consistent Zero Trust policies for users accessing SaaS applications, corporate applications in IaaS environments, cloud-based e-mail, and the Internet.

Additional integrations with Symantec VIP for multi-factor authentication and Symantec Web Isolation add enhanced threat prevention to further extend the solution.

>SaaS Application Security – Symantec’s patent-pending CloudSOC Mirror Gateway uses Web isolation capabilities to deliver Cloud Access Security Broker (CASB) controls for unmanaged devices for most modern SaaS applications. New integrations in Symantec’s CloudSOC CASB Gateway allow for granular policy controls throughout a cloud session based on adaptive multi-factor authentication powered by MFA technology provided by Okta.

>IaaS Application Security – Based on Zero Trust technology Symantec acquired when it bought Luminate in February, includes content inspections on uploads and downloads for enforcing strict DLP policies as well as antivirus and sandboxing technologies for threat prevention. The service also adds MFA capabilities.

>Web and Internet Security – New integrations and device support in Symantec’s Web Security Service support Secure Access Cloud for sharing of Web sessions and authenticated user information. The service also adds support for Windows 10 and Chromebook devices.

>E-mail Security – Adds isolation of suspicious e-mail attachments to existing embedded link isolation capability to insulate users from e-mail threats such as phishing, ransomware, and account takeover.