Harmonic Unveils cOS SensAI for Broadband Operations

Harmonic has unveiled cOS SensAI, a vendor-agnostic software platform the company says can pull data from across a broadband operator’s network into one information layer to help teams make faster decisions and improve service.

The company said SensAI is designed to turn complex operational data into actionable insights so providers can manage networks proactively, improve subscriber experience, raise Net Promoter Scores and build customer loyalty.

Nimrod Ben-Natan, Harmonic’s president-CEO, said the product is aimed at shifting operators away from reactive monitoring and toward predictive operations. “The next chapter of broadband service success will be defined by operational intelligence that continuously elevates the subscriber experience while reducing operational cost. Instead of reactively swiveling between dashboards, operators can now leverage their data to gain actionable insights and anticipate what’s next.”

Ben-Natan continued: “Born out of collaboration with leading broadband service providers, cOS SensAI marks a new era of proactive, intelligence-driven operations that gives operators of any size the intelligence they need to run smarter, respond faster and deliver better customer experiences.”

Harmonic said the platform is already being used in live environments by broadband operators including Hotwire Communications and GCI.

Pragash Pillai, Hotwire chief technology officer, said the system helps teams trace the root of network problems more quickly by pulling information from multiple systems. “Correlating an operational insight usually means pulling data from a dozen different systems spread across our network, tools, applications as well as the customers’ in-home devices, which can be a tedious, time-consuming process.”

He added: “We are encouraged by the results we are seeing from Harmonic’s SensAI. The intelligence fabric ingests the data and gives us clear, traceable reasoning behind every diagnosis. That transparency has been instrumental in letting our NOC and engineering teams resolve issues at lightning speed. Best of all, we’re able to integrate with existing systems to provide a comprehensive view.”

Troy Goldie, chief technology officer at GCI, said the platform is designed to help technicians move faster in difficult operating environments. “At GCI, we connect communities across Alaska, serving some of the most remote and challenging geographies in the country. This means every truck roll and every hour spent resolving an issue has a lasting effect on our business. SensAI is designed to guide technicians to not just where the problem is, but how to resolve it, helping us reduce time to task. Equally important, we expect SensAI to help lower our repeat ticket percentage, which is a systematic validation of the overall health of our network. Partnering with Harmonic, we’re confident we can operate with greater efficiency while delivering a differentiated experience to the customers we serve.”

Harmonic cited an estimate from Analysys Mason that puts the total addressable market for SensAI at about $2.2 billion a year in target markets among tier 2 and smaller broadband providers.

Harmonic said SensAI uses a continuously updated real-time model of a service provider’s operational ecosystem, combining network devices and system relationships with data from thousands of sources. The company said the platform correlates signals across systems, explains the reasoning behind diagnoses and automates repeated workflows over time.

The company said SensAI can simplify triage, improve subscriber loyalty and reduce costs by cutting truck rolls and wasted effort.

Harmonic said it will showcase SensAI at Connected Britain in London on Sept. 9-10 and at SCTE TechExpo in Atlanta on Sept. 29-Oct. 1.

The post Harmonic Unveils cOS SensAI for Broadband Operations appeared first on TV News Check.