Adecco Group to scale agentic AI at speed with Agentforce 360 license agreement

The Adecco Group. the global talent and technology services company has signed a new, multi-year agreement with Salesforce through 2027. The contract provides for unlimited global access to Agentforce 360, Salesforce’s portfolio of solutions that support the Agentic Enterprise. Agentforce 360 connects apps, data, and AI agents on a single trusted platform. By strengthening its established partnership with Salesforce, the Group’s three global business units, Adecco, LHH and Akkodis, will accelerate the deployment of agentic AI at scale, across multiple key markets.

Adecco has already demonstrated strong success in the UK, where AI agents from Agentforce 360 have been deployed in key elements of the recruitment process. This frees up time for quality human-human interaction, improving both client service and candidate experience. By automating routine tasks, Agentforce 360 has helped Adecco generate 15% time savings. The company says this has significantly reduced time-to-fill, increased fill rates, and lowered cost-to-serve.

Rapid scaling of agentic AI

The rapid scaling of agentic AI is supported by the Group’s global operating model. This includes integrated onshore delivery centres and nearshore and offshore hubs in India, Poland, Mexico and Morocco. The strategic focus is on growing strong human connections through its omni-channel network in more than 60 countries.

Denis Machuel, CEO the Adecco Group, said: “We continue to be the pioneer of human-centric AI implementation. Unlimited access to Agentforce lets us rapidly scale proven agentic AI solutions globally and across our brands. This will improve our service speed, quality and reliability. Freeing our people to focus on the human interactions that made them choose this career.

“The world of work is being accelerated by AI. The Adecco Group is working as a strategic partner to help guide our 100,000 clients with the strategic workforce reorganisation and people and talent strategy required to drive business impact with AI implementation. This agreement allows us to create real value for clients, candidates and our people.”

Madhav Thattai, EVP & GM Agentforce, Salesforce, said: “By moving beyond experimentation to a full-scale agentic enterprise. The Adecco Group is proving that autonomous agents can deliver the determinism and predictability needed to power a global business. Powered by Agentforce 360, Adecco now has the ‘always-on’ foundation. This will connect millions of job seekers with career opportunities using agents to drive 50% of their revenue by the close of 2026. This partnership represents Salesforce vision as humans and agents work together on a single, trusted platform to deliver business outcomes, at scale.”

Unifying data

With Data 360, Adecco was able to unify data across more than 30 Salesforce instances and enterprise systems into a single, real-time candidate profile. This gives its circa 27,000 recruiters the visibility needed to match talent faster, prioritise efforts, and fuel agentic workflows globally. The global launch of Agentforce Voice is set to further accelerate this momentum. Driving higher recruiter productivity, faster placements, and a superior experience for every candidate.

The next phase of deployment for Adecco will focus on orchestrating additional agents in the UK, expanding implementation in France and other markets. The company will extend agentic capability across nearshore and offshore hubs. This will enable smaller countries to benefit from enhanced competitiveness and fulfilment quality.

The Adecco Group’s strategy is to leverage AI with human-centricity at the heart. The company says it is firmly committed to responsible, scalable AI innovation. The company plans to reinvent its operating model to meet the changing needs of clients and candidates worldwide. Akkodis and LHH will continue to develop their end-to-end recruitment processes, building on processes developed by Adecco, leveraging this agreement.

Enterprise Times: What this means for businesses.

Like virtually all enterprises, irrespective of size, sector or location, Adecco must move to scale agentic AI at speed. By automating routine tasks in recruitment and talent management, companies like Adecco can achieve substantial time savings. This is demonstrated by its 15% reduction in Adecco’s time-to-fill and increased fill rates in the UK. This enables businesses to focus more on meaningful human interactions, enhancing both client service and candidate experience.

The integration of agentic AI across the company’s global operating model means it can access scalable, omni-channel solutions in over 60 countries. This is expected to improve efficiency, reduce cost-to-serve, and accelerate placements, offering a competitive advantage in fast-moving markets.

The forthcoming launch of Agentforce Voice is expected to further boost productivity and candidate experience. Companies can benefit from a more agile workforce strategy, streamlined operations. Moreover, it should enable them to adapt quickly to changing workforce needs. So, essentially, this is a win-win relationship for both companies.

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