News from the week beginning February 9th 2026
Certinia has announced the appointment of Prasad Narasimhan Sulur as its new Chief Business Officer.
Workday announced that Carl Eschenbach has stepped down as CEO from the board of directors. Aneel Bhusri, Co-founder and former Co-CEO and CEO, has stepped back into the role. Eschenbach will continue to support Bhusri as a strategic advisor to the CEO.
Ripjar announced the appointment of Matt Mills as its new CEO. Mills replaces Tom Obermaier, who has left the company.
10x Banking has announced a strategic partnership with HassemPrag, a leading African digital banking and orchestration platform. The partnership will see the 10x Banking core banking system combine with HassemPrag’s integration capabilities, localisation features, and expertise.
DXC Technology announced the opening of a new Customer Experience Centre (CEC) in London. The new location is designed to create a facility where DXC experts can work alongside clients.
NetSuite published a story about how Filli Cafe has been helped by NetSuite to grow to 114 locations across 13 countries in around 20 years.
Capita has transformed its recruitment and talent operations with the deployment of new Workday technology. A long-term Workday customer, Capita first deployed Workday HCM in 2019, with the assistance of PwC. It has now revealed the benefits it has seen from implementing HiredScore AI for Recruiting and Workday Assistant.
FourKites has launched Loft. Loft is an AI-native platform that orchestrates Digital Workers (AI Agents) across Enterprise systems. At the core of the new platform is a new Agentic AI agent, Sophie. Rather than being a digital worker that fits within the business, Sophie is an AI developer agent that will help FourKites customers transform operational processes. Users can describe business processes in natural language.
Sparq has announced the launch of Sparq Intelligence Studio. It helps organisations operationalise the data and AI within their core systems.
Azul has released its State of Java 2026 report (registration required), which delivers mixed news about the future of Java. Oracle’s pricing policy continues to drive a move to OpenJDK, the rise of AI for coding Java, and a move away from public cloud to reduce costs are among the big issues. But it is the nuance around these that tells a wider story.
The Cybage team helped to streamline system reliability for a travel technology company using generate AI. It developed a production-grade, AI-powered L3 chatbot to improve the support team’s turnaround time. Using existing Rally tickets as a knowledge base. The team enabled Single Sign-On (SSO). And built a conversational support experience with a third-party connector to secure authentication and unify access across the system.
It also deployed the solution within the client’s environment using a robust, scalable architecture. To meet performance, security, and operational reliability requirements.
The results were impressive, with a 50% reduction achieved in analysis time for repetitive tickets by L2 and L3 teams through streamlined processes and faster identification of similar historical issues. Significant decrease in turnaround time (TAT) for recurring incidents, allowing faster resolution and improved operational efficiency. 30% reduction in the number of logged tickets by deflecting repetitive issues through improved knowledge reuse.
MoonPay and Deel have partnered to expand stablecoin salary payouts for workers around the world. Thus, building stablecoin conversion and payout infrastructure into its payroll experience.
Powered by Iron (by MoonPay), this supports compliant salary payments delivered directly to users’ non-custodial crypto wallets.
The rollout begins next month, initially supporting workers based in the UK and the EU. Expanding to the US in a second phase.
Epicor published a customer story about how City Distribution is leveraging Epicor21 to address the challenges it faced. City Distribution knew it needed a modern ERP platform to support day-to-day operations and long-term growth. After evaluating solutions from Epicor and Kerridge, the company selected Prophet 21, a cloud-based solution. The decision largely came down to relationships, continuity, and cost.
Vicky Begg, General Manager City Distribution explained, “We had a long-standing history with Epicor and knew the existing support team would support our migration to Epicor Prophet 21. From a financial perspective, it just made sense as we’re a small, family-run business and need to make every investment work.”
With Prophet 21, City Distribution has an ERP foundation to support long-term growth in a highly competitive market. Begg added, “We know there are competitors trying to edge their way into customers’ showrooms and so we are using technology to stand apart—bringing efficiency and accuracy across all areas of the business.”
Epicor revealed details of the Epicor Prism Reasoning Agent, a new feature for Epicor Prism. The Epicor Prism Reasoning Agent brings deeper analytical reasoning to that system of record. So you can draw explanations and next steps from your ERP and supporting documents — all within the same workflow.
Epicor Prism’s Reasoning Agent can interpret multiple file types and combine them with live ERP data. Thus eliminating the need to manually stitch together spreadsheets, PDFs, and screenshots.
Epicor recognised its International Partner Excellence Award winners at the annual Momentum Partner Conference, held in Bangkok. The winners included:
At Cisco Live Amsterdam, Expereo launched an enhanced Digital Case Management (DCM) capability in expereoOne. As the world-leading managed Network as a Service (NaaS) provider, Expereo is putting customers firmly in control. Slashing resolution times, cutting through operational noise and ensuring everyone is aligned every step of the way.
With DCM, service issues are no longer bottlenecks: instead, enterprises experience swift, transparent outcomes. With every stakeholder empowered through a single, real-time view of progress. DCM is designed around a simple objective: enable enterprises to resolve issues faster, with greater clarity and full control, through a fully digital, software‑first workflow inside expereoOne.
Customers can create, manage and track cases end‑to‑end within a single platform. Thus ensuring predictable, consistent and aligned service experiences across their global network footprint.
Julian Skeels, Chief Digital Officer at Expereo, says: “Enterprises today need immediate visibility and control across increasingly distributed networks, and that’s exactly the business challenge expereoOne is built to solve.”
“The enhanced Digital Case Management experience delivers a transparent workflow that keeps every stakeholder aligned, reduces operational noise and accelerates resolution. This is another step in our commitment to provide the best service experience for customers wherever they are located.”
Freshworks announced financial results for its fourth quarter and full year ended December 31, 2025. Fourth Quarter results included:
Dennis Woodside, Chief Executive Officer & President of Freshworks, said, “Freshworks had an outstanding Q4 and fiscal 2025, outperforming our estimates across growth and profitability metrics for the fifth consecutive quarter.
“We ended the year with strong momentum, fueled by products that tackle complex service problems in an uncomplicated way. Our AI-powered software continues to be an important growth driver and path for customer expansion, and it shows in the product adoption results.”
NetSuite announced a series of innovations that will help organisations in Colombia leverage AI to increase efficiency and accelerate growth. The latest innovations and localisations will help customers in Colombia enhance field service operations, benefit from richer AI-driven analytics and planning, and address local reporting requirements for mandates and business collaboration agreements.
In addition, customers in Colombia will be able to explore NetSuite Next. Which includes powerful, practical AI capabilities that transform how AI works for businesses.
Gustavo Moussalli, Senior Vice President of Latin America, Oracle NetSuite, said, “Business workflows are being reimagined with AI at the center and our customers in Colombia have a unique opportunity to see the future of AI-powered business with NetSuite Next. With the next generation of NetSuite at their fingertips, Colombian business leaders can make AI a natural extension of the way they already work and gain more value from the suite.”
At SuiteConnect New York, NetSuite revealed that happy, a lifestyle brand on a mission to help rediscover and elevate the everyday, starting with coffee, is using Oracle NetSuite to support its mission and raise awareness of the importance of mental health.
With NetSuite’s AI-powered cloud enterprise resource planning (ERP) system, happy has been able to maximise visibility across its business, improve the speed and accuracy of financial reporting, and increase efficiency as it continues to launch new product lines and expand distribution.
Craig Dubitsky, happy Co-Founder and CEO, said, “Elevating the everyday requires a system that can keep up. UAE Distribution and logistics in consumer packaged goods are complex, but NetSuite helps us keep things simple by automating financial processes, boosting team productivity, and supporting our operations across our distribution points.
“NetSuite’s scalability, industry expertise, and automation give our team more time to focus on what matters most – delicious coffee and spreading joy.”
At SuiteConnect Dubai, NetSuite announced NetSuite Next for the UAE market. By building in powerful and practical AI capabilities, including embedded conversational intelligence, agentic workflows, and natural language search capabilities, NetSuite Next handles repetitive and complex tasks so businesses can achieve outcomes faster, more intuitively, and with greater confidence.
Nicky Tozer, Senior Vice President, Europe, Middle East and Africa (EMEA), Oracle NetSuite, commented, “NetSuite Next is designed to transform how AI works for business and will provide a collaborative, insightful, adaptive, and AI-centric user experience for customers in the UAE.
“With the latest AI innovations built in, NetSuite Next delivers powerful insights and the ability to autonomously handle both repetitive and complex tasks. By grounding each insight and action in data, which in turn are governed by a user’s existing roles, permissions, and policies, NetSuite Next will enable customers in the UAE to intuitively engage with AI and achieve immediate value.”
Nintex, a global leader in agentic business orchestration, today announced the appointment of Samir Akel as Regional Vice President for Emerging Markets, overseeing operations across the Middle East, Africa, and Eastern Europe.
Tad Finer, CRO at Nintex, said, “We are thrilled to welcome Samir to the Nintex leadership team. His deep understanding of the region and proven track record in delivering large-scale digital transformation make him the ideal leader to accelerate our growth and strengthen our commitment to the Middle East and beyond. The region’s vision for innovation aligns perfectly with our mission to simplify and orchestrate the way people work.”
A key production site, Panasonic AVC Networks Taiwan Co., Ltd. (Panasonic Taiwan), has achieved Platinum status in the Responsible Business Alliance’s Validated Assessment Program (VAP) – the highest possible rating. It is the first Platinum certification for any Panasonic Connect facility and only the second within the entire Panasonic Group.
The RBA Platinum award is granted exclusively to sites that earn a perfect 200 points, demonstrating outstanding performance across labour practices, health and safety, environmental stewardship, ethics, and management systems. The recognition confirms that Panasonic Taiwan operates at top-tier global standards for responsible and sustainable manufacturing.
With this achievement, Panasonic Connect reinforces its commitment to meeting rising international expectations for socially responsible and ethical production.
Percona delivered a business update for 2025 that celebrated achievements, including product enhancements such as:
During the year, it saw increased adoption. One notable example was BBVA, one of Europe’s largest banks, which migrated dozens of mission-critical applications from proprietary platforms to Percona’s open-source MongoDB software, reducing licensing costs while improving performance and reliability. It released its inaugural State of Open Source Database Management Report.
Percona also expanded its leadership team and looks forward to its 20th year under the new leadership of Peter Forcas, who joined in October.
Forcas commented, “As we reflect on 2025’s achievements, and the past two decades of industry leadership, it’s clear that an open source-first approach delivers real, measurable value to our customers. In 2026, we will continue to push the boundaries of that value. I’m excited to lead Percona through this latest chapter, keeping innovation, service excellence, and a commitment to the open source community at the heart of everything we do for many more years to come.”
Noetica’s platform provides secure, single-tenant deployments of transaction deal data. It delivers vertical AI specialisation with qualitative and quantitative benchmarking, natural-language term search, term-trend analysis, and deal-level risk signals – enabling practitioners to confidently determine what’s market and what’s not.
Aligned to its build, partner, buy strategy, Thomson Reuters intends to integrate Noetica’s AI-native analytics and structured market intelligence platform across CoCounsel – its AI technology
Raghu Ramanathan, President of Legal Professionals, Thomson Reuters, said, “We are delighted to welcome the Noetica team to Thomson Reuters. Noetica has built an AI-native platform that turns corporate transactional terms into structured, queryable market intelligence. Combined with CoCounsel, our AI technology, it will bring real-time market insight directly into legal work.
“This acquisition will result in a transformative leap forward and accelerate our strategy to deliver vertical-specific, professional-grade AI to private practice and in-house deal professionals.”
WSO2 announced a strategic collaboration with the International Institute of Information Technology Bangalore (IIIT-B) and the MOSIP project to strengthen open source digital identity infrastructure worldwide!
At the heart of this partnership is eSignet—an open source single sign-on platform designed for secure, seamless digital interactions.
The partnership will see the organisations:
Dr Sanjiva Weerawarana, Founder and CEO of WSO2, commented, “WSO2 is committed to supporting open source initiatives that power digital public goods. Our collaboration with IIIT-B and MOSIP will promote sustainable development and maintenance of open source solutions, bringing robust, standards-compliant single sign-on capabilities to more users and organisations globally.”
Zoho announced version 3.0 of PageSense. The release includes:
News from the week beginning February 2 2026
The post News from the week beginning February 9th 2026 appeared first on Enterprise Times.
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