Gainsight Starts Skilljar Release Week

Gainsight has been revealing product improvements to its Skilljar product over the past week. This week, it has already done two reveals, with more to follow. The first two product updates are a Smarter Homepage Dashboard and Course Families.

Rebecca Potter, Product Marketing Manager at Gainsight commented, “Now through January 27^th, it’s Skilljar Release Week. Which means we’re rolling out a new product enhancement every single day. Some are long-awaited general availability releases, others are small but mighty upgrades you didn’t even know you needed.”

Smart Homepage

The first update is the inclusion on the homepage to make it easier to use and more intelligent. The features will vary depending on the licensing and configuration settings. It provides users with greater insight into their community of learners. Using that intelligence, users can quickly update and access courses through the updated interface.

A new histogram enables users to quickly identify trends in enrolments and training completions. It also identifies the number of enrolments in the current week. There is a list of courses last edited, enabling the user to quickly pick up where they left off on their last session, or even create a new course without leaving the homepage.

The homepage also provides a list of courses with the lowest enrolment, enabling users to edit, improve, or remove them quickly from their academy.

Gainsight has added the most commonly used features to the homepage to reduce the number of clicks users need to make.

Gainsight is also embedding AI into the homepage. In a future update, Skilljar will provide tips to enhance courses, improve gamification, or create nudges to encourage completion of unfinished courses. It will also highlight how many courses have the lowest completion rates, enabling users to edit and improve them.

Course Families

Skilljar now enables organisations to group their courses. Courses can belong to more than one family, making it easier to edit them. For example, there could be a course family for a specific language or one for certain customer segments.

The new course family option is available from within Course Management. The new tab enables users to create a course family, name it, and filter courses based on the internal descriptor. Once created, you can add or remove courses from each family.

Once created, users can also summarise metrics by each course family. For instance, viewing perhaps how many enrolments and completions there were for Japanese language courses. It does not yet seem possible to compare different families of courses, though.

Enterprise Times: What does this mean?

Gainsight is clearly investing in developing Skilljar. The new homepage offers some intuitive improvements that will help users become more efficient. The course families are an interesting development, but there is room for improvement in how they are implemented. It will be interesting to see what the early customer feedback says, as it feels like a nascent good idea rather than one fully formed.

Gainsight promises more updates for Skilljar in the coming days. If the rest of the updates are as good as these, the complete release will have some substantive changes.

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