State says pain and addiction centers shut abruptly, patients denied access to medical records

The New Hampshire Attorney General’s Office is taking action against a health care business that operates a number of pain and addiction treatment centers, including two in Concord, that abruptly shut over the past year.

Investigators with the Consumer Protection Division accused the company of abandoning patients and denying access to their medical records.

The situation is “particularly egregious given the vulnerable patient populations which these businesses profited from,” the department wrote in a statement. “Rapidly or suddenly reducing or discontinuing opioids can cause acute withdrawal symptoms, uncontrolled pain, intense psychological distress and potentially death, particularly in patients with certain pre-existing health conditions.” 

The company, PMC Medical Group of Somersworth, abruptly closed Granite State Pain Associates pain clinics in Concord, Somersworth and Merrimack; R.O.A.D. to a Better Life outpatient recovery clinics, also in Concord, Somersworth and Merrimack; and Salmon Falls Family Healthcare in Somersworth.

The Department of Justice filed a complaint against the company and owner Matthew Hogan, of Boston, in Rockingham County Superior Court last month.

The complaint says that each closure occurred “abruptly, with little or, more often, no advance notice to patients, who commonly learned of closures only after arriving for a scheduled appointment and finding locked office doors or waiting for a telehealth appointment with no provider ever materializing. Countless patients and caregivers were unable to reach the businesses.”

Hogan’s own medical staff warned him that the abrupt closings would cause harm to patients who were in pain or attempting to wean themselves from addiction to opioids and other drugs, investigators said.

The statement said that, by November 12, the last licensed provider of clinical services and few clinic staff members “had all resigned,” at which point the bureau went to court. A receiver was appointed by the Superior Court judge on Nov. 26 to run the business, and the court records were unsealed Tuesday.

State law requires that patient medical records be made available within 30 days. Without medical records, “many patients were unable to establish care with a new provider promptly or at all, resulting in significant pain and suffering.”

Patients seeking medical records can contact the court-appointed receiver, Jason Mills, at (603) 341-7918 or by email at info@bcmadvisorygroup.com.

Those who wish to contact the Consumer Protection and Antitrust Bureau concerning this matter can call (603) 271-3641 or email at DOJ-CPB@doj.nh.gov.  To file a complaint, go to https://www.doj.nh.gov/citizens/consumer-protection-antitrust-bureau/consumer-complaints.

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