Microsoft says it’s recovering after Azure outage took down 365, Xbox, and Starbucks

Microsoft Azure, the company’s cloud computing service, has experienced an outage just one week after issues with AWS took out swaths of the internet. The issues impacted Microsoft’s services that run on Azure, including Microsoft 365, Xbox, and even Minecraft. Other companies, like Capital One, Alaska Airlines, and Starbucks, also had outages that were linked to the problems with Azure.

On Azure’s status page, Microsoft’s messages have linked the outage to an “inadvertent configuration change” and DNS problem. As Microsoft reported its earnings on Wednesday afternoon, its main website continued to load slowly as the outage dragged on.

Just after 7PM ET, a status message said “We are seeing strong signs of improvement across affected regions and are tracking toward full mitigation by 23:20 UTC on 29 October 2025, though we will communicate if mitigation is achieved sooner.” The Xbox Support X account also says that gaming services have recovered to their pre-incident state; however, some players said they needed to restart their consoles to reconnect.

At 12:25PM ET, Microsoft 365’s status account on X said the company is investigating reports of “issues accessing Microsoft 365 services and the Microsoft 365 admin center.” A Microsoft 365 update posted at 1:02PM ET said the company “identified portions of internal infrastructure that are experiencing connectivity issues,” and that it’s working to “reroute affected traffic to restore service health.” Meanwhile, Xbox’s status page still wasn’t loading, but that has since come back online.

The outage stretched beyond Microsoft’s services, as Alaska Airlines and Hawaiian Airlines said they were “currently experiencing a disruption to key systems, including our websites” due to issues with Azure. The airlines advise customers to see an agent at the airport to get their boarding pass if they couldn’t check in online.

Community Fibre, an internet provider in the UK, similarly confirmed that some customers may have experienced issues due to the Microsoft outage. Additionally, Kroger told customers that its site and mobile apps were “experiencing an unexpected outage,” while Starbucks’ and Costco’s websites and apps weren’t loading, and users reportws issues with Capital One.

Update, October 29th: Added details on recovery.