Amazon cloud outage disrupts many online services

An Amazon Web Services outage is causing major disruptions around the world. The service provides remote computing services to many governments, universities and companies, including The Associated Press.

On DownDetector, a website that tracks online outages, users reported issues with Snapchat, Roblox, Fortnite, online broker Robinhood, the McDonald’s app and many other services.

Coinbase and Signal both said on X that they were experiencing issues related to the AWS outage.

The first signs of trouble emerged at around 3:11 a.m. Eastern Time, when Amazon Web Services reported on its Health Dashboard that it is “investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region.”

Later the company reported that there were “significant error rates” and that engineers were “actively working” on the problem.

About two hours later, AWS said in an update that it applied “initial mitigations,” and it quickly followed up to say, “We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests.”

AWS customers include some of the world’s biggest businesses and organizations.

“So much of the world now relies on these three or four big (cloud) compute companies who provide the underlying infrastructure that when there’s an issue like this, it can be really impactful across a broad range, a broad spectrum” of online services, said Patrick Burgess, a cybersecurity expert at U.K.-based BCS, The Chartered Institute for IT.