Categories: Texas News

Three companies Texans keep complaining about

DALLAS (KDAF) — A new study has revealed that Texans are America’s twelfth biggest complainers.

QR Code Generator determined the states with the most customer complaints by analyzing the average number of monthly searches in each state and America overall for 838 search terms related to contacting customer service for some of the biggest companies in America.

The 12 states with the most customer service searches

Rank Location Population Average monthly searches related to customer service Average monthly customer service searches per 100,000 residents Difference from U.S. Overall
1. Georgia 11,029,227 1,556,940 14,116 +54.8%
2. Florida 22,610,726 2,928,538 12,952 +42.0%
3. New York 19,571,216 2,487,996 12,713 +39.4%
4. New Jersey 9,290,841 1,068,332 11,499 +26.1%
5. Maryland 6,180,253 705,536 11,416 +25.2%
6. Delaware 1,031,890 113,234 10,973 +20.3%
7. North Carolina 10,835,491 1,174,835 10,842 +18.9%
8. Nevada 3,194,176 337,092 10,553 +15.7%
9. South Carolina 5,373,555 549,689 10,230 +12.1%
10. Virginia 8,715,698 886,026 10,166 +11.4%
11. Connecticut 3,617,176 363,183 10,040 +10.1%
12. Texas 30,503,301 2,932,274 9,613 +5.4%
  U.S. Overall 334,235,923 30,487,974 9,122  

Texans are the twelfth biggest complainers in America, with an average of 9,613 customer service searches per 100,000 residents each month, a rate 5.4% above the national average. In total, the Lone Star state averaged 2.93 million customer service searches per month over the past year.

Texas’s top three customer service queries in the past year were “AT&T Customer Service,” “Spectrum Customer Service,” and “Amazon Customer Service,” with average monthly searches of 133,750117,333, and 116,708, respectively.

The five most searched customer service search terms in America

Rank Customer service search term Average monthly searches
1. Amazon customer service 1,257,917
2. Customer service Verizon 1,013,075
3. Amazon customer service telephone number 920,425
4. Spectrum customer service 908,781
5. AT&T customer service 868,238
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