The Blink security camera app is down, but Amazon is working on it

The app for Amazon’s Blink security cameras is experiencing an issue that’s preventing users from accessing their cameras, but your recordings and notifications are not affected, Amazon spokesperson Emma Daniels tells The Verge. Users on Amazon’s general Blink support forum and on the Blink Cameras subreddit have been reporting issues accessing the app, with many running into a vague error with a 503 status code.

In a thread on Reddit with more than 150 comments, users from all over the US, including California, New Jersey, Oregon, Texas, and Washington, are reporting seeing the 503 error. That thread was first posted at 4:54PM ET. Amazon’s support forum has multiple threads flagging the 503 error, with threads starting to pop up about two hours ago.

My colleague Jen Tuohy is also having problems logging into the Blink app. I don’t own any Blink cameras, but when I downloaded the app and tried to make an account, the app showed me an error message with a 403 status code. (And I’m apparently not the new user dealing with problems.)

“We’re aware of an issue affecting Blink customers’ ability to use the Blink app, and are working diligently on a fix,” Daniels says. “Customers should continue to check their app for updates.” The Blink SmartHome Alexa skill may also be impacted by the issue, according to Daniels.