‘We Want to Do This Right’ — Vampire: The Masquerade – Bloodlines 2 Issues PlayStation Store Pre-Order Refunds as Publisher Works to Make ‘Big Changes’ Before Launch

Vampire: The Masquerade – Bloodlines 2 publisher Paradox is now offering PlayStation Store pre-order refunds as it makes “big changes” after a backlash to its decision to lock clans behind DLC.

The furore began with the confirmation that Bloodlines 2 would feature four clans: Brujah; Tremere; Banu Haqim; and Ventrue. While this selection provides four different starting options for how you build your protagonist, it’s a more limited offering compared to the cult classic original Bloodlines, which featured seven clans.

Developer The Chinese Room added a further two clans to Bloodlines 2 (Lasombra and Toreador), but these were only available as part of the Shadows and Silk add-on pack, which costs $21.99 as DLC, or included as part of the $89.99 Premium Edition. The standard edition costs $59.99.

This DLC is available from day one, which has created the impression that the “full” roster has been carved up, with only those paying extra getting the complete launch experience. As you’d expect, fans were quick to express their dissatisfaction.

At gamescom 2025, a representative for publisher Paradox told IGN the decision was a “business” informed choice, prompting further outcry. Then, last month, a post on Discord from Paradox suggested a significant change would be coming ahead of launch, and now the publisher has gone one step further by issuing PlayStation Store pre-order refunds.

“Hi,” a post on social media on the official Bloodlines 2 account began. “We’re making adjustments and will share the details on Sept 17. Big changes take time, and we want to do this right.

“PS Store pre-orders will be refunded on Sept 8. You’ll be able to pre-order again before launch on Oct 21.

“Thanks for your patience; we’ll share more soon!”

Fans are now wondering whether Paradox will include Lasombra and Toreador by default and not as DLC at base game price. Certainly, the sentiment online is that’s the expectation.

“Honestly nothing short of fully including them at base game price will turn me around on this,” said one social media user in response to the announcement. “Otherwise I’m skipping.”

“The only way to salvage this and regain trust with the community is to sell the base game as-is with all clans available and rather sell DLC with new side stories and cosmetics on the side or just add the cosmetics/side stories as part of a higher tier eg deluxe edition/premium edition, as that won’t mess with the main story/narrative etc,” said another.

Some expressed thanks for the reaction to the backlash. “I’m very excited and hopeful to see what you came up with for the two clans locked behind DLC issue,” said one fan. “I’d like to thank you for listening to community feedback and working to fix the issue. I’m sure refunding store pre-orders was not an easy decision.”

Vampire: The Masquerade – Bloodlines 2 has suffered a difficult development and a number of high-profile delays, but it is a crucial release for Paradox. The publisher will be keen to give it the best chance possible to succeed, and backtracking on its DLC plans may be the only viable option at this stage. While you wait to find out, check out IGN’s Vampire: The Masquerade – Bloodlines 2 hands-on preview.

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Wesley is Director, News at IGN. Find him on Twitter at @wyp100. You can reach Wesley at wesley_yinpoole@ign.com or confidentially at wyp100@proton.me.