New vendor chosen to update Louisiana OMV software system, Gov. Landry announces

BATON ROUGE, La. (Louisiana First) — Gov. Jeff Landry announced that an agreement was reached with a new vendor to overhaul the Louisiana Office of Motor Vehicles’ (OMV) decades-old system.

According to information from the Landry’s office, CHAMP uses a System as a Software (Saas) model to make title management easy with a digital system of record, automation, and AI for fraud prevention. The vendor has provided services to other states, including West Virginia, Kentucky, New Jersey, and Illinois.

“Ultimately, we want to give our citizens a choice and make it much easier for them to renew their driver’s license, address issues at OMV, or register their vehicle. We want to try to get them in a position, if they want to, that they will be able to do everything online or on the app,” Landry said on his “Diner Days” podcast.

The agreement is expected to cost Louisiana $30 million and take two years to complete. Landry’s office said the proposed contract with FAST would’ve taken over 30 months and cost $58 million.

“You had three different vendors out there, and the one picked will end up saving the state $30 million, plus our citizens are going to get a new platform,” Landry said.

Background on OMV outage problems

Issues with the OMV’s system started in March when technical outages impacted drivers statewide. The Office of Technology Services (OTS) immediately launched an investigation, and Landry declared an emergency the next day.

Landry ordered a temporary suspension of important rules and waived expiration rules for Class E driver’s licenses. He called the over-50-year-old OMV system “unsustainable.”

In the same month, Landry announced leadership changes for OMV. The former leader, Dan Casey, resigned as OTS continued its investigation into outage issues. Bryan Adams, who was the leader of the Louisiana State Fire Marshal, was named as the new commissioner days later.

Landry gave Adams credit after the aging OMV system saw improvements in April amid ongoing repairs.

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