Governor Shapiro announced the results with leaders from OpenAI, Carnegie Mellon University, and Pennsylvania’s labor community.
The results of the Generative AI Pilot Program were that employees saved an average of about an hour and a half per day while using ChatGPT. The program was used for writing, research, summarization, and IT support.
Employee oversight was said to be very important during the pilot, which showed how it can help streamline government operations.
“Pennsylvania is leading the way in responsibly integrating AI into government by giving Commonwealth employees access to tools that enhance efficiency while ensuring people remain at the center of decision-making,” said Governor Shapiro. “This pilot program showed that when used thoughtfully, generative AI can help employees save time, streamline processes, and improve services for Pennsylvanians. But let me be clear — AI will never replace our workers. Instead, we’re equipping them with the best tools to do what they do best: get stuff done for Pennsylvanians.”
The Shapiro Administration says they plan on expanding AI training opportunities, testing additional AI applications for improving customer service, legal analysis, and internal operations, and ensuring “long-term AI governance.”
“This is the age of intelligence, where we can put capabilities in the hands of humans to solve hard problems that, just a decade ago, would have seemed like miracles in fields like science, healthcare, education, and government services. The story of America is about scaling innovations to create progress and productivity that everyone can participate in,” said Chris Lehane, OpenAI’s Chief Global Affairs Officer. “At our best, we are scaling freedoms — the freedom to learn, to think, to produce, and to create. And at the core of it all, it’s about doing this for people. What’s remarkable about this pilot program is that it’s the first of its kind in the nation, where a state has thoughtfully brought AI into government to empower its workforce.”
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