Officials said customers with delinquent accounts or those who have no account but have been actively using water are at risk of disconnection should contact JXN Water immediately to discuss options.

“We know that water is not just a household necessity, but a critical resource for small businesses, restaurants, and other establishments that rely on it every day,” said interim Third-Party Manager Ted Henifin. “We also understand that many in our community have faced financial challenges, and we want to work with customers before they reach the point of disconnection. If you are behind, please don’t wait—call us now. There are payment options available to help keep your service on.”

Customers who believe they have not received a bill from JXN Water but are receiving water should call the JXN Water Customer Care Center 601-500-5200 or log onto their account at JXNWater.com to confirm their account status, ensure they have an account registered for their address, and that they are current with their payments.