Patent Issued for Senior living care coordination platforms (USPTO 11894129): State Farm Mutual Automobile Insurance Company

2024 FEB 23 (NewsRx) — By a News Reporter-Staff News Editor at Insurance Daily News — According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the inventors Clardy, Vallory (Fremont, CA, US), Dunstan, Stephen (Mountain View, CA, US), Morrison, Matthew (Santa Clara, CA, US), Mueller, Mary Kay (Normal, IL, US), Patel, Nirav (Santa Clara, CA, US), Radicati, Francesco (Palo Alto, CA, US), filed on June 26, 2020, was published online on February 6, 2024.

The assignee for this patent, patent number 11894129, is State Farm Mutual Automobile Insurance Company (Bloomington, Illinois, United States).

Reporters obtained the following quote from the background information supplied by the inventors: “At least some conventional computer networks (e.g., matching platforms) have enabled caregivers (e.g., family members, friends, and care service providers) associated with senior users to coordinate care for the senior user. However, conventional systems usually merely keep a schedule of the coordinated care, and may not provide additional functionality. Further, in the conventional systems, caregivers may have to coordinate the care between the other caregivers before the caregivers can prepare a schedule. Known systems may have other drawbacks as well.”

In addition to obtaining background information on this patent, NewsRx editors also obtained the inventors’ summary information for this patent: “The present embodiments may relate to systems and methods for electronically coordinating and maintaining a care schedule of a senior user for caregivers associated with helping the senior user. The system may include a care coordination support computing device, one or more client devices, one or more chatbot servers, one or more sensor servers, and/or one or more databases.

“In one aspect, a care coordination support platform (“CCSP”) computer system for coordinating care may be provided. The CCSP computer system may include at least one processor in communication with at least one chatbot and at least one memory device, and the at least one processor may be programmed to: (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, wherein the caregiver inputs personal and scheduling data into the application, and wherein the caregiver is one caregiver out of a plurality of caregivers associated with the user, (iii) receive input from at least one of the user and the caregiver defining at least one event associated with the user, wherein the event includes at least one of a task, an activity, and an appointment, (iv) assign the at least one event to at least one caregiver of the plurality of caregivers based upon the personal and scheduling data of the plurality of caregivers, (v) create a care schedule of the user, wherein the care schedule of the user includes the at least one assigned event, (vi) display, via the application, the care schedule to the at least one caregiver on at least one device associated with the at least one caregiver, (vii) receive, via the chatbot, a question regarding the at least one event from at least one of the user and the caregiver, wherein the question is at least one of a natural-language typed question and a natural-language voice question, (viii) convert, via the chatbot, the question into a query, (ix) run, via the chatbot, the query against an event database stored in the at least one memory device, and (x) transmit, via the chatbot, a response to the question to the processor, wherein the response includes an answer to the question, in response to the query returning the at least one event. The CCSP computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.

“In another aspect, a care coordination support platform (“CCSP”) computer system for coordinating care may be provided. The CCSP computer system may include at least one processor and/or associated transceiver in communication with at least one memory device, and the at least one processor and/or associated transceiver may be programmed to: (i) register a senior through an application, wherein the senior inputs personal and scheduling data into the application, (ii) register multiple caregivers associated with the senior through the application, wherein each caregiver inputs personal and scheduling data into the application, (iii) receive input from at least one of the senior and the caregiver defining at least one event associated with the senior, wherein the event includes at least one of a task, an activity, and an appointment, (iv) assign the at least one event to at least one caregiver of the multiple caregivers based upon the personal and scheduling data of the multiple caregivers, (v) create a care schedule of the senior, wherein the care schedule of the senior includes the at least one assigned event, (vi) receive updated scheduling-related data associated with the senior and/or the multiple caregivers, and (vii) compare the care schedule of the senior with the updated scheduling-related data to determine a calendar conflict associated with the senior and/or at least one caregiver. The CCSP computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.

“In yet another aspect, a computer-implemented method for coordinating care may be provided. The computer-implemented method may be performed by a care coordination support platform (“CCSP”) computer system including at least one processor in communication with at least one chatbot and at least one memory device. The computer-implemented method may comprise: (i) registering a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) registering a caregiver associated with the user through the application, wherein the caregiver inputs personal and scheduling data into the application, and wherein the caregiver is one caregiver out of a plurality of caregivers associated with the user, (iii) receiving input from at least one of the user and the caregiver defining at least one event associated with the user, wherein the event includes at least one of a task, an activity, and an appointment, (iv) assigning the at least one event to at least one caregiver of the plurality of caregivers based upon the personal and scheduling data of the plurality of caregivers, (v) creating a care schedule of the user, wherein the care schedule of the user includes the at least one assigned event, (vi) displaying, via the application, the care schedule to the at least one caregiver on at least one device associated with the at least one caregiver, (vii) receiving, via the chatbot, a question regarding the at least one event from at least one of the user and the caregiver, wherein the question is at least one of a natural-language typed question and a natural-language voice question, (viii) converting, via the chatbot, the question into a query, (ix) running, via the chatbot, the query against an event database stored in the at least one memory device, and (x) transmitting, via the chatbot, a response to the question to the processor, wherein the response includes an answer to the question, in response to the query returning the at least one event. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.

“The Figures depict preferred embodiments for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the systems and methods illustrated herein may be employed without departing from the principles of the invention described herein.”

The claims supplied by the inventors are:

“1. A care coordination support platform (“CCSP”) computer system for coordinating care, the CCSP computer system including at least one processor in communication with at least one chatbot and at least one memory device, the at least one processor is programmed to: register a senior user through an application, wherein the senior user inputs personal and scheduling data into the application; register a caregiver associated with the senior user through the application, wherein each caregiver inputs personal and scheduling data into the application, and wherein the caregiver is one caregiver out of a plurality of caregivers associated with the senior user; receive input from the senior user defining a first event associated with the senior user, wherein the first event includes at least one of a task, an activity, and an appointment; assign the first event to a first caregiver of the plurality of caregivers based upon the personal and scheduling data of the plurality of caregivers, wherein the first caregiver is assigned to assist with the first event; create a care schedule of the senior user, wherein the care schedule of the senior user includes a plurality of events including the first event, and wherein the care schedule includes identifying caregivers of the plurality of caregivers assigned to the plurality of events; compare the care schedule of the senior user with updated scheduling data of the first caregiver to determine a calendar conflict associated with the senior user and the first caregiver; generate, via the chatbot, an audio alert of the calendar conflict, wherein the audio alert is in natural language and describes the calendar conflict including identifying the first caregiver assigned to the first event; instruct a user device associated with one of the senior user and the first caregiver to audibly present the audio alert to at least one of the senior user and the first caregiver; display, via the application, the care schedule to the senior user on a user device associated with the senior user; receive, via the chatbot, a question regarding the first event and the calendar conflict from the senior user, wherein the question is a natural-language voice question; convert, via the chatbot, the question into a query; run, via the chatbot, the query against an event database stored in the at least one memory device; generate, via the chatbot, a response to the question, wherein the response is in natural language and includes a recommendation to address the calendar conflict in response to the query; and instruct a user device associated with the senior user to audibly present the response to the senior user.

“2. The CCSP computer system of claim 1, wherein the processor is further programmed to: receive, via the chatbot, input from at least one of the senior user and the first caregiver defining a second event associated with the senior user, wherein the input is a natural-language voice question; and add the second event to the care schedule of the senior user based on the input.

“3. The CCSP computer system of claim 1, wherein the processor is further programmed to: receive an audio response from the senior user including approval of the recommendation to address the calendar conflict; and adjust the first event based upon the recommendation to address the calendar conflict.

“4. A care coordination support platform (“CCSP”) computer system for coordinating care, the CCSP computer system including at least one processor and/or associated transceiver in communication with at least one memory device, the at least one processor and/or associated transceiver are programmed to: register a senior through an application, wherein the senior inputs personal and scheduling data into the application; register multiple caregivers associated with the senior through the application, wherein each caregiver inputs personal and scheduling data into the application; receive input from the senior defining a first event associated with the senior, wherein the first event includes at least one of a task, an activity, and an appointment; assign the first event to a first caregiver of the multiple caregivers based upon the personal and scheduling data of the multiple caregivers, wherein the first caregiver is assigned to assist with the first event; create a care schedule of the senior, wherein the care schedule of the senior includes a plurality of events including the first event, and wherein the care schedule includes identifying caregivers of the multiple caregivers assigned to the plurality of events; receive updated scheduling-related data associated with at least one of the senior and the multiple caregivers; compare the care schedule of the senior with the updated scheduling-related data to determine a calendar conflict associated with the senior and the first caregiver; generate, via a chatbot, an audio alert to the calendar conflict, wherein the audio alert is in natural language and describes the calendar conflict including identifying the first caregiver assigned to the first event; and instruct a user device associated with one of the senior and the first caregiver to audibly present the audio alert to at least one of the senior and the first caregiver.

“5. The CCSP computer system of claim 4, wherein the at least one processor and/or associated transceiver is further configured to invoke chatbot to explain to both the senior and the first caregiver that a calendar conflict exists.

“6. The CCSP computer system of claim 4, wherein the at least one processor and/or associated transceiver is further configured to analyze the care schedule of the senior with the updated scheduling-related data to determine an alternate caregiver that is available at the time and date of the calendar conflict to resolve the calendar conflict.

“7. The CCSP computer system of claim 6, wherein the at least one processor and/or associated transceiver is further configured to invoke a chatbot to verbally explain to the senior or a caregiver that a calendar conflict exists, and verbally explain a resolution to the calendar conflict involving the alternate caregiver.

“8. The CCSP computer system of claim 4, wherein the at least one processor and/or associated transceiver is further configured to determine a resolution to the calendar conflict from processor analysis of schedule-related data, and is further configured to invoke a chatbot to verbally explain to the senior or a caregiver that a calendar conflict exists, and verbally explain the resolution to the calendar conflict determined from analysis of the schedule-related data.

“9. The CCSP computer system of claim 4, wherein the at least one processor and/or associated transceiver is further configured to input schedule-related data into a machine learning algorithm, model, module, or program that is trained to identify calendar or scheduling conflicts and/or associated scheduling resolutions using schedule-related and/or calendar data associated with seniors and multiple caregivers.

“10. The CCSP computer system of claim 4, wherein the first event is a medical-related event or a doctor’s appointment.

“11. The CCSP computer system of claim 4, wherein the first event is an exercise or physical fitness event.

“12. The CCSP computer system of claim 4, wherein the first event is a vehicle or home repair event.”

There are additional claims. Please visit full patent to read further.

For more information, see this patent: Clardy, Vallory. Senior living care coordination platforms. U.S. Patent Number 11894129, filed June 26, 2020, and published online on February 6, 2024. Patent URL (for desktop use only): https://ppubs.uspto.gov/pubwebapp/external.html?q=(11894129)&db=USPAT&type=ids

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