When the pandemic pushed New York City into lockdown, many essential services were shuttered. Local government, in partnership with the no-code platform Unqork, needed to find solutions for new apps that would allow for the delivery of critical supplies and services. And they needed tools that would allows these apps to be created and managed by divisions and employees that had little to no experience writing code.
Unqork helped The City of New York to a build food delivery program over the span of a single weekend in March of 2020. It was a time of chaos and confusion, with little good information available about the novel coronavirus rapidly spreading across the area. Despite the short turnaround, the service was able to scale to 900,000 daily deliveries during its peak and helped to deliver around 40 million meals over the next few months. You can read about this project in more detail here.
In this episode, we chat with Dara Perl, Application Director for Unqork’s professional services organization. In that role, she works closely with clients to help prototype and develop their applications. Along with food delivery, Perl was particularly proud of Project Cupid, which allowed the city clerk’s office to bring its marriage licensing process online in just a matter of days.
As a subject matter expert, Perl is often looking for ways to impart her knowledge and empower others to operate independently, which explains how she became one of the top contributors to Unqork’s public Stack Overflow for Teams community.
On this episode, we also spoke with Colton Beach, a community manager at Unqork, who helped to launch this approach to knowledge management. As he explained in a blog post, Unqork’s Enablement Team “partnered with Stack Overflow to build out a forum for users to pose questions to other no-code Creators, browse existing threads, and generally immerse themselves in the knowledge of the community. Shortly after launching the forum, we saw a 222% increase in the use of the Q&A platform. Unqork’s Stack Overflow community now boasts a 97% response rate, and the average question receives a response within 30 minutes (including on weekends).”
The number of new questions and answers isn’t the only measure worth tracking. On the podcast, Beach explained that he recently did some number crunching and found that, after the move to Stack Overflow for Teams, Unqork mitigated 72% of the repetitive questions that were being asking month to month, meaning users found the solutions they needed with access to a well organized, and easily searchable database. This kind of “knowledge reuse” is a key indicator of increased productivity.
If you’re interested in learning more about Unqork and how it’s no-code solution gets deployed at an enterprise level, check out its offerings and resources here.
A transcript of the podcast episode is available here.