Symptoms: Users are unable to create new support cases.
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2020-07-22 01:30 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: None at this time
Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue