UPDATE: Incident 20002 – We’re experiencing an issue with Google Cloud Support system

Description: We are experiencing an issue with Google Cloud Support, beginning at Wednesday, 2020-07-21 22:00 US/Pacific.

Symptoms: Users are unable to create new support cases.

Our engineering team continues to investigate the issue.

We will provide an update by Wednesday, 2020-07-22 01:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time

Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue

View Incident Report

Google Cloud Outages